Fast refunds, happier customers
Customers don’t want to argue about refunds and returns — they just want it resolved, fast. Your AI Agent handles the process instantly, keeps customers happy, and gives your support team hours back every day.
See how you can make returns and refunds an effortless process
AI Chat Interface
Trusted by support teams worldwide
Returns and refunds are slowing you down
A significant portion of enterprise support queries are about refunds and returns. Each one drains your team’s time, drives up ticket volume, and ties up skilled agents with repetitive checks and back-and-forth that should never require a human.
“With Tixa, we automatically resolve the majority of our support tickets each year.”
Make refunds and returns fast and policy-safe
With Tixa, your AI Agent can approve simple refunds and returns instantly, enforce your policies every time, and route tricky cases to your team with full context — so nothing falls through the cracks.
Without Tixa
With Tixa
“With Tixa, we automatically resolve the majority of our support tickets each year.”
How Tixa handles returns
Your AI Agent follows the exact same steps your support team would — and does it at scale.
Customer requests a return
They reach out to initiate a refund, return, or exchange.
Customer requests a return
They reach out to initiate a refund, return, or exchange.
AI interprets intent
The AI Agent identifies whether it’s a refund request, a replacement, a store credit, or an exchange — based on what the customer says.
AI interprets intent
The AI Agent identifies whether it’s a refund request, a replacement, a store credit, or an exchange — based on what the customer says.
AI checks your policies
The AI Agent applies your return window, warranty terms, and refund rules instantly and consistently.
AI checks your policies
The AI Agent applies your return window, warranty terms, and refund rules instantly and consistently.
Offer replacement or credit
When appropriate, AI suggests an exchange or store credit to preserve revenue while satisfying the customer.
Approve refund
Eligible claims are refunded automatically within seconds — no human needed.
Flag edge cases
Complex, suspicious, or out-of-policy claims are routed to your team with the full conversation and order context.
Increase CSAT on auto-pilot
“With Tixa, we automatically resolve the majority of our support tickets each year.”
“Tixa turned our refund process from a drain on our team into a competitive advantage. Simple cases resolve instantly. Complex ones reach us with everything we need to act fast.”
Sarah Mitchell
Head of Operations, RetailCo
65%
Support tickets resolved without human interaction
60%
Faster response times
More ways Tixa reduces support workload
From shipment tracking to product advice, your AI Agent handles high-volume cases quickly, fairly, and in your brand voice.
Make returns fast, fair, and cost-efficient