The fastest fix to your toughest support cases
Damaged items, missing orders, and quality complaints happen. What matters is how you respond. Your AI Agent resolves simple claims instantly and sends complex issues to your team with the context they need.
See how Tixa handles damaged and missing item claims end-to-end
AI Chat Interface
Trusted by support teams worldwide
A mishandled complaint costs more than a refund
Every delayed or generic reply eats into loyalty and support costs. Instead of solving real issues, your best agents get stuck in repetitive claim handling and verification work. The result: frustrated customers, burned-out teams, and preventable revenue loss.
“With Tixa, we automatically resolve the majority of our support tickets each year.”
The right response turns problems into loyalty
With Tixa, your AI Agent can resolve missing items and damage claims the moment they come in — and pass sensitive complaints to your team with full context. Customers get speed where it’s simple, and empathy where it counts.
Without Tixa
With Tixa
“With Tixa, we automatically resolve the majority of our support tickets each year.”
How Tixa handles post-order issues
Your AI Agent follows the exact same steps your support team would — and does it at scale.
Customer reports an issue
They’ve noticed something is wrong and notify your support team.
Customer reports an issue
They’ve noticed something is wrong and notify your support team.
AI categorises the intent
The AI interprets the message and identifies the issue type — damaged, missing, wrong item, or quality complaint.
AI categorises the intent
The AI interprets the message and identifies the issue type — damaged, missing, wrong item, or quality complaint.
AI checks order data
The AI Agent pulls real-time order and carrier data to understand the full context.
AI checks order data
The AI Agent pulls real-time order and carrier data to understand the full context.
Issue refund
If the claim is valid, the AI Agent can issue a refund instantly — no human needed.
Arrange resend
When an item is lost or confirmed damaged, the AI Agent arranges a replacement shipment.
Route to your team
If the issue is too complex or sensitive, the AI escalates to a human agent with full context attached.
Stop losing customers over damaged orders
“With Tixa, we automatically resolve the majority of our support tickets each year.”
“Tixa gave us the control and flexibility to incorporate AI in a human way — operating 24/7. Complex complaints now reach our team with all the context they need.”
Sarah Mitchell
Head of Operations, RetailCo
65%
Support tickets resolved without human interaction
60%
Faster response times
More ways Tixa reduces support workload
From shipment tracking to product advice, your AI Agent handles high-volume cases quickly, fairly, and in your brand voice.
Stop losing customers over damaged orders